Returns & Refunds Policy

At Lèlior, we take pride in the quality of our products and want every customer to be happy with their purchase. If you are not completely satisfied, we're here to help.

30-Day Return Policy

We accept returns within 30 days of delivery, provided the following conditions are met:

  • Products must be unused, unopened, and in their original packaging.
  • All original accessories and components must be included.
  • Proof of purchase or an order number is required.

To initiate a return, please email concierge@lelior.com with your order number and reason for the return.

Once your return request has been reviewed and approved, we will provide a prepaid return shipping label along with instructions for returning your item.

Returns sent without prior authorization will not be accepted.

Non-Returnable Items

Due to the nature of our products, we cannot accept returns on:

  • Opened or used fragrance oils and perfumes.
  • Custom-blended or personalized fragrances.
  • Gift cards.
  • Final-sale items.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us at concierge@lelior.com as soon as possible.

Please include your order number, a description of the issue, and photos or a video when applicable so our team can review and assist you.

Diffuser Warranty

All Lèlior diffusers are covered by a one-year limited warranty from the original purchase date.

If you experience an issue with your diffuser during the warranty period, please contact concierge@lelior.com with your order number and a description of the issue.

Our team may request photos, videos, or troubleshooting steps to evaluate the issue and determine the appropriate resolution under the warranty.

The warranty does not cover normal wear and tear, accidental damage, misuse, or damage caused by improper maintenance.

Exchanges

If you would like to exchange an eligible, unused, and unopened product, please contact our Concierge team for assistance.

All exchanges are subject to product availability and approval.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Please allow additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact concierge@lelior.com.

Contact Us

For all return, refund, or warranty inquiries, please contact:

Lèlior Concierge
concierge@lelior.com