FAQs

Lèlior is a luxury home fragrance brand that creates exquisite fragrance oils, candles, reed diffusers, diffusers, aromatherapy, linen sprays, and room sprays. We use only the finest all-natural ingredients to ensure each product enhances your living space or business with elegance and safety. All our products are handmade in the USA, providing the highest quality for your home or business.

Lèlior offers a range of luxury home fragrance products, including fragrance oils, candles, reed diffusers, room sprays, linen sprays, aromatherapy and diffusers. All our products are handcrafted in the USA using 100% natural ingredients to ensure they’re safe, elegant, and long-lasting.

Lèlior stands out because we focus on creating high-quality products using 100% natural ingredients that are safe for both children and pets. Our products are handmade in the USA, and we prioritize sustainability, ensuring that each item offers an exceptional and luxurious experience for our customers. Additionally, we are committed to providing top-notch customer service, always striving to ensure our customers are completely satisfied.

For the fastest service, email us at concierge@lelior.com, and our team will respond promptly. You can also chat with a real live representative through our website—our team is based right here in the USA. If you prefer, call us at 1.855.553.5467 and leave a message, and we’ll get back to you as soon as possible. We’re here to help!

Yes, we offer exclusive discounts and promotions! Sign up for our email list to receive updates on special offers, new products, and more. Don’t miss out on the perks!

Yes, we do! Our gift cards make for a wonderful and thoughtful gift, perfect for any occasion. They allow the recipient to choose from our luxurious range of products, ensuring they get exactly what they love.

Yes, we do! We are happy to offer international shipping so that customers around the world can enjoy Lèlior’s luxurious products.

Lèlior accepts returns of unused items in their original condition within 30 days of purchase for a full refund, store credit, or exchange. To start a return, email us at concierge@lelior.com for a Return Merchandise Authorization (RMA) number. Please note, opened fragrances cannot be returned, but defective items may be eligible for a refund or exchange.

To return an item, simply email our customer service team at concierge@lelior.com. Once we receive your request, we’ll provide you with instructions for returning your item.

Please contact us at concierge@lelior.com with photos of the damage, and we’ll arrange a replacement or refund.

Once we receive your return, please allow at least 3 business days for us to process your return or exchange. Refunds may take 7-10 business days to appear on your credit card statement, depending on your card provider. We will notify you by email once your return or exchange has been processed.

Lèlior fragrances are crafted in our state-of-the-art lab, where we blend the richest natural ingredients and oils to create luxurious scents. Every fragrance is carefully formulated to ensure safety and long-lasting performance, all while adhering to strict environmental and regulatory standards. Our process follows IFRA regulations to guarantee the highest quality and compliance with global safety standards.

Yes, our fragrances are 100% natural and free from parabens, sulfates, and phthalates. They’re also cruelty-free and safe to use around children and pets. Additionally, our fragrances comply with IFRA standards, Proposition 65 regulations, and all other U.S. safety guidelines.

Yes, our fragrances are 100% natural, free from parabens, sulfates, and phthalates, and cruelty-free. They are safe to use around children and pets and comply with IFRA standards, Proposition 65 regulations, and all other U.S. safety guidelines, ensuring a worry-free experience in your home.

No, Lélior fragrance oils are 100% organic and do not contain alcohol or synthetic chemicals. The brand prides itself on using only the highest-quality natural ingredients in its products to ensure a pure and luxurious scent experience.

Yes, you can! We encourage you to explore our scents through our sample cards and sample
spray boxes. These options let you experience our fragrances firsthand and find the perfect fit for
your home or business. We’re here to help you make an informed choice.

Our sample cards provide a convenient way to sniff a variety of our scents, making it easy to
find which scent you like best. If you prefer a more immersive experience, our sample sprays
allow you to spritz your favorites and see how they develop in your space throughout the day.

Feel free to contact us if you require any assistance!

Lèlior’s fragrances are crafted by expert perfumers using only the finest natural ingredients. We create luxurious, long-lasting scents that are carefully blended to deliver a pure and true fragrance experience. Our fragrances are free of harmful chemicals like parabens, sulfates, and phthalates, and they comply with all environmental and safety regulations to ensure a high-quality, safe product for our customers.

Our fragrances are carefully balanced to create a luxurious ambiance that is noticeable yet subtle. Of course, some scents are naturally stronger than others, and the experience is entirely based on personal preference.

The duration of our fragrance oils in diffusers depends on personal preference, including the size of the diffuser, the intensity setting, and how many hours it's used each day. Typically, if used for about 8 hours a day, the fragrance oil should last approximately a month.

Absolutely! Lèlior fragrance oils are of the highest quality and work wonderfully in any cold air diffuser. While they pair perfectly with our Lèlior diffusers, their premium formulation ensures a luxurious, long-lasting scent experience in any compatible diffuser.

A cold air diffuser, or nebulizing diffuser, uses air pressure to atomize fragrance oils without heat
or water, ensuring an even scent distribution. This technology preserves the oils' therapeutic
benefits, allowing them to maintain their potency. The oils are atomized into tiny particles and
released into the air, covering a large area. Cold air diffusion is safe for use around pets and
children and is popular in both commercial settings and homes as an effective alternative to
traditional aroma diffusers.

An HVAC diffuser connects to your heating, ventilation, and air conditioning (HVAC) unit. It uses
diffusing technology to distribute fragrance oils evenly throughout your space as the fan runs.
This ensures that delightful scents fill your home or business seamlessly!

You’ll need to refill your diffuser when the fragrance oil is running low. The frequency of refills depends on how often you use your diffuser and the intensity setting. Typically, you may need to refill once a month, but this can vary based on your personal usage.

Lèlior’s diffusers are designed with advanced cold-air diffusion technology, ensuring a clean and efficient release of fragrance oils without using heat. This preserves the integrity of the scent and provides a long-lasting, consistent aroma throughout your space. Our diffusers are crafted to complement our high-quality fragrance oils, offering a seamless and luxurious experience. Plus, each diffuser is made with sustainability and durability in mind, making them a long-term, eco-friendly addition to your home.

The verification code for the Le Monet Diffuser is 666666.

If your diffuser isn’t working, try these troubleshooting tips:

• Ensure it’s plugged into the wall or fully charged if it has a battery.
• Check that at least half of the canister is filled with oil.
• Confirm the canister is sealed and screwed on tightly.
• Ensure the atomizer tube is pushed in securely.
• Make sure the atomizer head is screwed tightly into the diffuser.
• Never flip or lay the diffuser down when there is oil in the canister, as this can cause damage.

If none of these steps resolve the issue, please reach out to our customer service team at concierge@lelior.com for assistance.

To clean your diffuser, follow these steps:

1. Turn off and unplug the diffuser.
2. Empty any remaining fragrance oil from the canister.
3. Rinse the canister and ensure it is completely clean of fragrance oil.
4. Add rubbing alcohol to the canister and let it diffuse for 10-15 minutes to clear any blockages.
5. Once finished, remove the alcohol and rinse the canister thoroughly with warm water.
6. Fill the canister 3/4 full with fragrance oil, and your diffuser is ready to use.

We recommend cleaning your diffuser about once a month to keep it functioning optimally and ensure the quality of your fragrance experience.

Yes, you can use other oils in your Lèlior diffuser. However, we highly recommend using Lèlior fragrance oils, as they are specially formulated to deliver the best performance and ensure your diffuser operates optimally.

Lèlior’s diffusers use advanced cold-air diffusion technology to break our fragrance oils into a fine mist. This mist is then released into the air, creating a consistent and long-lasting aroma. Since the oils are not heated, the natural scent remains pure and true, providing a clean, refreshing atmosphere in your space.

A Lèlior reed diffuser is a premium way to infuse your space with exquisite, long-lasting fragrance. Using natural reeds, it absorbs and gently releases our carefully crafted fragrance oils, creating a subtle and consistent scent that enhances any room in your home or office with luxury and elegance.

To enjoy the full benefits of your Lèlior reed diffuser, simply insert the reeds into the bottle filled with our signature fragrance oils. The reeds will absorb the oil and slowly release the fragrance, filling your space with a luxurious aroma. For a stronger scent, flip the reeds every few days or add more reeds as desired.

We recommend starting with 5-7 reeds for a balanced fragrance experience. If you'd like a more intense scent, feel free to add more reeds or flip them more frequently. The beauty of our diffusers is that you can adjust the fragrance intensity to suit your personal preferences.

The lifespan of your Lèlior reed diffuser depends on the size of the bottle and how often you flip the reeds. On average, a 150mL bottle will last approximately 2-3 months with regular use, while a 250mL bottle can last up to 4 months. For an extended fragrance experience, try flipping the reeds less often or using fewer reeds to slow down the diffusion process.

To keep your Lèlior reed diffuser at its best, store it in a cool, dry place away from direct sunlight or heat sources. This will help preserve the fragrance and prevent the oil from evaporating too quickly.

Our Aromatherapy line features six essential oil blends designed to enhance your well-being. Each blend is carefully formulated to target specific needs, including Calm, Energy, Focus, Rest, Creative, and Recovery. These blends are made with 100% natural ingredients to promote balance and relaxation, and can be used in diffusers, during massages, or in personal care routines.

Calm: Helps soothe anxiety and stress, promoting relaxation and tranquility.

Energy: Boosts energy levels and helps uplift your mood.

Focus: Improves mental clarity and concentration, perfect for work or study.

Rest: Encourages restful sleep and a peaceful night’s rest.

Creative: Stimulates creativity and inspiration, ideal for artists or anyone looking for new ideas.

Recovery: Aids in post-exercise recovery and helps ease sore muscles.

We recommend using 5 drops of our essential oils per 10mL of fragrance oil in your diffuser. You can adjust the number of drops to suit your preferred scent intensity.

Yes, all of our essential oils are made from 100% natural ingredients. We carefully source and blend the highest-quality oils to ensure purity and effectiveness in each of our aromatherapy blends.

A Lèlior Linen Refresher is a luxurious way to add a burst of fragrance to your linens, clothes, and home. These premium sprays are crafted with all-natural ingredients and designed to freshen up your space while leaving a subtle, lasting scent. Perfect for refreshing your bedding, towels, upholstery, or any fabric in need of a scent boost

To use your Lèlior Linen Refresher, simply spray lightly over your linens, fabrics, or any area in your home where you'd like to add a touch of fragrance. Hold the bottle about 6–8 inches away from the fabric and always test on a small area before applying more to ensure no discoloration.

The lifespan of your 20mL bottle of Lèlior Linen Refresher depends on how often and how much you use it. On average, a 20mL bottle will last for several uses, depending on the number of fabrics or areas you are refreshing. For optimal use, a light mist is all you need to keep your linens smelling fresh.

Yes, Lèlior Linen Refreshers are safe to use on most fabrics, including cotton, linen, and polyester. However, we always recommend testing a small area first to ensure the fabric reacts well with the fragrance spray, especially on delicate or specialty fabrics.

Absolutely! Lèlior Linen Refreshers are perfect for freshening up your car. Simply spray a light mist on your car’s upholstery or in the air to create a pleasant, welcoming atmosphere.

Yes, Lèlior Linen Refreshers are safe to use around children and pets. Our products are made with non-toxic, all-natural ingredients that are gentle and safe. However, we always recommend using them in a well-ventilated area and keeping them out of reach of small children or pets.

Lèlior offers a range of carefully crafted scents for our Linen Refreshers. Whether you prefer floral, citrus, or warm, woodsy fragrances, our products are designed to suit various preferences and help create the perfect ambiance in your home.

All subscriptions are 20% off regular price with a monthly recurring purchase for a minimum of 3 reoccurring purchases before cancelation.

Yes, of course. You can pause or cancel a subscription any time you want in the customer portal, as seen in the screenshot below. The only time when the subscription can't be cancelled is if you started a subscription which requires a certain number of payments before you can cancel it.

The customer portal can be accessed through the magic link you received in the email that was sent to you when you placed an initial subscription order in the shop. You can also access your subscriptions if you create an account in your shop.

Of course. You can add products to your subscription in the customer portal. Just click on the Edit button in the products card and edit, remove or add products to your subscription.

If you have any issues, contact support at support@lelior.com or use the live chat and we can update the product for you.

If the subscription can't be renewed because a payment can't be processed you will receive an email with a link where you can safely update your payment method.

Option 1: You are able to track orders through the live chat with either the order number and email or tracking number.

Option 2: If you log into your account you will see your order history. If you click on the order number it will display additional information.